Privacy Policy

Privacy Policy

Effective Date: August 25, 2026

Who We Are

ReelHive, available at reelhive.app, is an AI-powered property listing video service for real estate agents, brokers, brokerage teams, property marketing teams, listing photographers, and real estate content creators.

It helps these professionals turn property photos into marketing videos for listings, open houses, social media, property websites, and client campaigns, using selected styles, aspect ratios, music, property details, logos, captions, transitions, and other supported settings.

Data Controller Information:

• Website: reelhive.app
• Email: support@reelhive.app

Information Collection and Use

We collect the following types of data to provide, secure, and improve ReelHive:

1. Account Information

   • What We Collect: Your name, email address, authentication provider details, and other information you provide when creating or managing an account
   • Purpose: To manage your account, provide customer support, and secure access to the service

2. Usage Details

   • What We Collect: Information about pages visited, features used, project settings, upload and generation events, listing video allowances, generation history, downloads, and service interactions
   • Purpose: To operate the product, analyze usage, improve reliability, administer plan limits, and prevent abuse

3. Property and Uploaded Content

   • What We Collect: Property photos, logos, property addresses, prices, bedroom and bathroom counts, area information, agent details, calls to action, and other content you choose to submit
   • Purpose: To create and render your listing video, preserve your selected project configuration, display project history, troubleshoot issues, and provide the requested service

4. Generated Content

   • What We Collect: AI-generated clips, rendered listing videos, previews, thumbnails, technical metadata, task records, and related project outputs
   • Purpose: To deliver your requested videos, display project status and history, manage storage, enforce usage limits, and support retries or downloads

5. Device Information

   • What We Collect: Device type, operating system, browser type, IP address, approximate location derived from network data, logs, and diagnostic information
   • Purpose: To maintain security, detect fraud or abuse, resolve technical issues, and optimize the service across devices

6. Cookies and Similar Technologies

   • What We Collect: Cookies, local storage, and similar identifiers used for sessions, preferences, analytics, and project recovery
   • Purpose: To keep you signed in, remember preferences, recover recent projects, measure performance, and improve user experience

7. Payment and Billing Information

   • What We Collect: Payment status, plan details, invoices, billing email, transaction identifiers, listing video allowances, and subscription periods. Full payment card details are processed by our payment providers and are not stored directly by ReelHive
   • Purpose: To process payments, manage subscriptions, allocate or reserve video allowances, handle invoices, and provide purchase support

8. Communications and Support Information

   • What We Collect: Messages, feedback, error reports, support requests, partnership inquiries, contact details, and other information you choose to provide when communicating with us
   • Purpose: To respond to you, provide support, investigate reported issues, improve the service, and manage business inquiries

Property Information and Your Responsibilities

Property details may contain personal, confidential, or location-sensitive information. You decide which property and agent information to submit and display. You are responsible for ensuring that you have the necessary rights and permissions to upload property photos, logos, contact details, music-related selections, and other submitted content.

ReelHive does not require you to submit personal information that is unrelated to creating, managing, or delivering a listing video.

Data Storage and Security

We use reasonable technical and organizational safeguards, including access controls, encryption where appropriate, logging, private asset storage, expiring access links, and restricted administrative access. No method of Internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Information Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

• To comply with legal obligations, court orders, or lawful requests from public authorities
• To protect the rights, property, safety, and security of ReelHive, our users, or others
• With trusted providers that support authentication, hosting, databases, storage, email, analytics, payments, customer support, and video delivery
• With AI infrastructure providers only as needed to generate video clips from submitted property photos and project settings
• With video rendering providers only as needed to combine clips, transitions, music, captions, logos, watermarks, and other selected elements into a final video
• In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards

AI and Video Rendering Processing

Property photos and project settings may be sent to third-party AI infrastructure providers to generate intermediate video clips. Intermediate clips, property details, logos, and selected presentation settings may then be processed by a third-party video rendering provider to create the final listing video. These providers process data only as needed to provide the requested service and are subject to their own security, retention, and legal obligations.

Your Rights

Depending on your location, you may have rights regarding your personal data, including access, correction, deletion, portability, objection, restriction, and withdrawal of consent where applicable. These rights may be limited by legal, security, billing, fraud-prevention, or operational retention requirements.

To exercise these rights, contact us at support@reelhive.app.

You may also contact us at support@reelhive.app to request account or data deletion. We may retain limited information where necessary for legal, billing, security, fraud-prevention, dispute-resolution, or other legitimate operational purposes.

Data Retention

We retain information for as long as necessary to provide the service, preserve project history, maintain account and billing records, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and support security. Uploaded assets, intermediate clips, final videos, and task history may have different retention periods based on your plan, project status, operational needs, and applicable policies.

Children's Privacy

ReelHive is not intended for children under the age required by applicable law to use online services without parental consent. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.

International Transfers

Your information may be processed and stored in countries or regions other than where you live. When we transfer or process data internationally, we take reasonable steps to protect it according to this Privacy Policy and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the effective date. Changes become effective when posted unless otherwise stated.

Contact Us

Website: reelhive.app

Email: support@reelhive.app

By using ReelHive, you acknowledge this Privacy Policy and agree that your information will be handled as described above.